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Ive had my yahoo account for a while, I saved all my

Customer Question
Ive had my yahoo...

Ive had my yahoo account for a while, I saved all my passwords in my phone which I recently did a factory reset and lost everything now I don't remember my password ***** check my emails and and recovery access numbers I no longer have please help

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

My computer and my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, but I no longer have that phone but I still know my old number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I just need to access my email, for some very important mail

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
do you need anything else from me
Customer reply replied 3 months ago
how long is this going to take?
Answered in 2 hours by:
3/27/2018
Tech Support Specialist: David L, Systems Engineer replied 3 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,822
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Open the Yahoo Sign In Helper page by clicking on the following link:

click here

Enter your email ID into the field provided and click Continue. If you would rather receive password ***** information via phone, enter a mobile phone number associated with your Yahoo email account settings.

Select how you would like to reset your email password.

1. The Alternative Email option will send password ***** information (verification code) to an alternative email address configured in your Yahoo account settings.Once you receive the email and enter the verification code into the field provided, you will be able to enter a new password ***** access your account.

2. The Mobile Phone Number retrieval option will send the password ***** information (verification code) to a mobile phone via text message. If you select this option, the last two digits of the phone number where the verification code will be sent is displayed. When you confirm that phone number, a text message is sent to that phone number with the verification code. Enter the verification code into the field provided to gain access to create a new password ***** access your email account.

3. The security question option will display questions about your account that, if you answer correctly, will grant you access to reset your email account password. To use this option enter the CAPATCHA information requested, then answer the security questions displayed. If you answer the questions correctly, Yahoo will provide you access to create a new password ***** then access your email account.

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Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,822
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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