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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 21414
Experience:  CISCO certified, Microsoft proficient, computing expert.
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My magic has been disconnected. Magic plus. I paid Dec 30 to

Customer Question

my magic jack has been disconnected
JA: What magicJack model do you have?
Customer: magic jack plus
JA: How long has this been going on with your magicJack phone? What have you tried so far?
Customer: i paid Dec 30 to renew -got a email march 20 something that it was up for remewal phoned magic jack to get it s traightened out only to find the phone disconnected today
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: i would like to get this straightened out first the phone wasn't due to be renewed until june this year - we were in Texas for 5 months - so i was going to check my records aboust the renewal dat3e did this then called your people - they said they would get it straightened out and then days later no phone
Submitted: 7 months ago.
Category: Computer
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

Unplug your magicJack device and restart your computer.

Then connect your magicJack and try using it again.

Let me know if it connects ok?

If you need to renew your subscription then you can do this by logging in at

https://my.magicjack.com/

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Pete.

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