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5 or 6 programs were automatically installed today. I don't…

Customer Question
5 or 6 programs...

5 or 6 programs were automatically installed today. I don't know what they do or how they got there, but I don't want them. I think they are malware.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP desktop Envy 850-150 QE, Windows 10

Technician's Assistant: How long has this been going on with your HP? What have you tried so far?

Today, although I think they have corrupted my copy of TurboTax

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/27/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Can you please tell me the names of some of these programs?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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