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I have been locked out of my yahoo account. Every single…

Customer Question
I have been locked...

I have been locked out of my yahoo account. Every single time I want to get access I have to get an account key. It does not appear to have a button to reset my password. how do I reset my password?

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I use the phone number on each try

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have another account which also dropped the password ***** I was able to rest that password ***** no difficulty

Submitted: 3 months ago.Category: Computer
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3/27/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 3 months ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Do you still need assistance with this?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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