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E470 with solid state drive. Power light is on but no

Customer Question
E470 with solid state...

E470 with solid state drive. Power light is on but no display. Won’t switch off unless power supply is connected

Technician's Assistant: What device or product does this involve?

Thinkpad E470

Technician's Assistant: What Operating System (OS) are you running on your ThinkPad?

Win 10

Technician's Assistant: What have you tried so far with your ThinkPad? Have you installed any updates recently?

Tried disconnecting the internal battery. Recent updates to sas, notepad plus

Submitted: 3 months ago.Category: Computer
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Answered in 4 hours by:
3/27/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,331
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

Did you get the internal battery successfully disconnected?

If not, try pressing and holding the power button for 1 minute.

Then let me know if the Thinkpad turns on again.

If that doesn't work, let me know if you see any flashing lights or hear any beeping or fans spinning...

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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