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I've locked myself out of my pavilion dv6 with Windows7. I…

Customer Question
I've locked myself out...

I've locked myself out of my pavilion dv6 with Windows7

Technician's Assistant: What device or product does this involve?

I don't want to mess anything up

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Pavilion dv6 with Windows 7 home premier

Technician's Assistant: When did you last update Premier?

It's been a while

Technician's Assistant: What have you tried so far with your Premier?

Becausebig don't want to mess anythingbipartisan

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Nothingbig canthink og of

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
what should I do to not mess anything up
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
what do I need to do for you
Answered in 6 hours by:
3/27/2018
Tech Support Specialist: David L, Systems Engineer replied 3 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,839
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

You can blank out the password ***** a Trinity Rescue Disc following the

procedure below:

First click the link below to download the Trinity Rescue Disc image then

burn the image to CD.

click here

Place the Trinity disc in the CD/DVD drive on your computer and boot using

the Trinity disc (you may need to place the CD/DVD drive at the top of the

boot order first).

Once the system has finished booting and a menu appears on the screen,

scroll down the menu using the down arrow key to highlight the Windows

password ***** option and press the Enter key.

Next, select "Winpass with prompt for username first" and press the Enter

key.

Enter the username of the Administrator account for which you need to reset

the password.

Select Clear (blank) user password ***** press the Enter key. This step

deletes the password ***** the Administrator account.

Select the shut down the PC menu option, then remove the CD from the CD/DVD

drive.

Boot the computer into the Administrator account. You should now be able to

login without a password.

You can now either set a new password ***** your account by pressing the CTRL

+ ALT + DEL keys at the same time then select the Change Password ***** and

follow the prompts to change the password.

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Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,839
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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