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After the last win10 upgrade I got an error on my

Customer Question
After the last win10...

After the last win10 upgrade I got an error on my sbcglobal.net login.

Technician's Assistant: What's the brand and model of your computer?

Rebooted my computer the error disappeared and now my password ***** ***** acceptable. ACER - R5-571T-5720

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Rebooted my laptop, tried to call ATT and yahoo and both seemed to think the problem is with each other.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

I use the big E internet explorer

Technician's Assistant: What troubleshooting have you tried?

Not much not very tech savy and I fear going into the registry and resetting it back to the factory specs

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope would like the password ***** and to get my wife to a happy place

Submitted: 3 months ago.Category: Computer
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Answered in 8 hours by:
3/27/2018
Tech Support Specialist: David L, Systems Engineer replied 3 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,839
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Open the Yahoo Sign In Helper page by clicking on the following link:

click here

Enter your email ID into the field provided and click Continue. If you would rather receive password ***** information via phone, enter a mobile phone number associated with your Yahoo email account settings.

Select how you would like to reset your email password.

1. The Alternative Email option will send password ***** information (verification code) to an alternative email address configured in your Yahoo account settings.Once you receive the email and enter the verification code into the field provided, you will be able to enter a new password ***** access your account.

2. The Mobile Phone Number retrieval option will send the password ***** information (verification code) to a mobile phone via text message. If you select this option, the last two digits of the phone number where the verification code will be sent is displayed. When you confirm that phone number, a text message is sent to that phone number with the verification code. Enter the verification code into the field provided to gain access to create a new password ***** access your email account.

3. The security question option will display questions about your account that, if you answer correctly, will grant you access to reset your email account password. To use this option enter the CAPATCHA information requested, then answer the security questions displayed. If you answer the questions correctly, Yahoo will provide you access to create a new password ***** then access your email account.

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Tech Support Specialist: David L, Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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