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I can't get my bill 2 print. I have no mailed copy coming…

Customer Question
I can't get my...

I can't get my bill 2 print. I have no mailed copy coming just want to print monthly bill from home?

Technician's Assistant: What's the brand and model of your printer?

HP OFFICEJET 4630

Technician's Assistant: How long has this been going on with your OfficeJet?

JUST SINCE THEY HAD ME GO PAPERLESS AND SAVE $5.00 ON BILL.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

LAST MONTH. iT PRINTS O.K. JUST CAN'T FIND RIGHT SPOT ON VERIZON PAGE.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Apparently I GOOFED UP MY ID OR PASSWORD *****

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/26/2018
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well and we'll go from there. Thanks!

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