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I forgot my password to my old computer. It has Vista

Customer Question
I forgot my password...

I forgot my password ***** my old computer. It has Vista operating system. And I don’t have a disk, as it came in the computer.

Technician's Assistant: What device or product does this involve?

Dell cpu

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Dell Inspiron 530 vista operating system

Technician's Assistant: What have you tried so far with your Inspiron?

Powered it up. And tried some passwords I thought it might be.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I need to figure out my passwaord. Oh and it’s windows Vista Home Basic

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Cancel this and my free subscriptionCANCEL
Answered in 8 minutes by:
3/26/2018
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

I'm happy to help fix this. Would you like to do the remote service so i can see and fix this issue OR would you like to tell me more over chat and I can give you some options to try?

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Customer reply replied 3 months ago
Remote if you are sure you can fix it
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

I'm sure I can fix it. I'd have to build a password ***** USB, but I can do this if you have that or a blank CD

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Customer reply replied 3 months ago
I have neither
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

Okay. I can show you how to make this if you'd like and you can do it when you have one available. Basically, it will clear any passwords on the system using a back door program so once you do this, you can log in without any issues and with no passwords until you set one

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Customer reply replied 3 months ago
Ok. How long does that take? I have aDVD-RW
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

Maybe 5 minutes. and another 5 minutes to show you the steps on what to do. It's pretty basic from my standpoint

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Customer reply replied 3 months ago
At $5 a minute. No thank you. That’s $50
Customer reply replied 3 months ago
Cancel
Customer reply replied 3 months ago
Stop
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

It would be for my expertise. I could take longer if that justified the cost, but we focus on the outcome and solving your issue

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

The rate isn't $5 a minute by the way. It's a set amount regardless

Ask Your Own Computer Question
Customer reply replied 3 months ago
What do you mean no I don’t want help if it’s going to cost me $50 I don’t have that kind of money I’m disabled on a fixed income. I can’t afford that I told you guys back right after I submitted the question to stop but you’ve contacted me five times since then
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

If you'd prefer for me to cancel this, let me know and you're welcome to try another service or business that best suits your needs

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 3 months ago

I haven't contacted you at all. Those must be the e-mails that automatically come from the company. Sorry for the inconvenience with that

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Customer reply replied 3 months ago
I’ve told you now this is my fifth time of telling you stop cancel and you better not be charging me for more than what I
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Specialist Sean S.
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
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