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I have forgotten my password. Hp pavilion laptop. Intel core…

Customer Question
I have forgotten my...

I have forgotten my password.

Technician's Assistant: What device or product does this involve?

Hp pavilion laptop

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Intel core i5 Windows 10 touchscreen

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Yes from Pen Foster

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Help

Submitted: 3 months ago.Category: Computer
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Answered in 3 minutes by:
3/26/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

which password ***** you forgotten...windows logon password ***** email password ***** something else

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Customer reply replied 3 months ago
Windows login
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

what is the email you use for microsoft that shows up on the windows logon screen

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Customer reply replied 3 months ago
No. $39
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

if you get a remote assistance service popup, you may choose to ignore as its an optional service and the popup is generated automatically by the website and not me

i will continue to assist you on chat

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Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

what is the email you use for microsoft that shows up on the windows logon screen

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Customer reply replied 3 months ago
Hello
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

i will start a rest

its time bound so reply to me as soon as you can when i ask for any info

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Customer reply replied 3 months ago
Ok
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

may i know your phone number

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Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

do you use any email ending with hotmail.com or outlook.com or msn.com or live.com

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Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

both your email and phone number are not recognised by microsoft database

do you use any other email as well

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Customer reply replied 3 months ago
gmail
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

other than the gmail do you use any other email as well

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Customer reply replied 3 months ago
No
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

any other phone number in addition to this one(###) ###-####

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Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

unfortunately even this one is not getting recognised

do you have any skype id

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Customer reply replied 3 months ago
This is crazy. I just need to reset my password. Could I please cancel the free trial and any type of membership. Please remove my credit card information.
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

are you chatting with me from a computer or a phone

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Customer reply replied 3 months ago
Phone. I wish to cancel.
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago

since none of your email or phone is not getting recognized, password ***** of windows 10 is not possible on live.com website

i will opt out and let me fellow experts review and advice

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Customer reply replied 3 months ago
CANCEL
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
No I wish to cancel this useless justanswer.com.
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