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I wanted a new email address for security reasons so made a…

Customer Question
I wanted a new...

I wanted a new email address for security reasons so made a new one. Now I cannot access the old one.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I really don't know. I am a complete novice with computers

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know, sorry.

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/26/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,236
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

Who is your e-mail provider for the old email address? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

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Customer reply replied 3 months ago
gmail
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago

What problem are you having when you attempt to sign into your old account?

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Customer reply replied 3 months ago
I changed it from one pseudo for another and changed the password ***** in effect creating anew account, the trouble is, I cannot access the old one to see if there are any emails in it.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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