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Received new email name==2Rusty24, but I need a password,

Customer Question
Received new email name==2Rusty24...

Received new email name==2Rusty24, but I need a password, give it to me here.please.I cannot open mail . no name or password ***** my phone.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I set my new name 2Rusty 24. the new password ***** sent last Friday on my cell phone. I cannot open on the phone. that is why I would like it here.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That is all

Submitted: 3 months ago.Category: Computer
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Answered in 15 minutes by:
3/26/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Customer reply replied 3 months ago
Do you need more data?
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

Just to clarify, which email service, e.g. Gmail, Hotmail, did you sign up with?

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Customer reply replied 3 months ago
comcast
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

It looks like your remote assistance request did not go through for some reason. Could you please get any payment hold cleared up with your bank and then update your payment info on this page?

We will then go ahead with a secure remote session. Thank you,

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Tech Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

OK, let's get started. Please open up the following website on your computer:

www.fastsupport.com/479454754

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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