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My laptop will not boot up. Just goes to a utility screen,

My laptop will not...

My laptop will not boot up. Just goes to a utility screen,

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Please bear in mind you’re dealing with someone who knows very little.

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

Sorry not sure. It is a sonicmaster,

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Serial # G5NOOE791188

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Answered in 5 minutes by:
3/26/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your Laptop please?

Thank you

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
Sonicmaster (?)

Please provide me the phone number to call you on

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