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For some reason my computer cant' install important security…

For some reason my...

For some reason my computer cant' install important security updates

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp laptop it says error: Oxe1900209

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Version 1607?

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Ive tried the self help On the update status it gives a tab for "fix issues" Ive tried that it tells me its checking this and that and then it starts dowloading updates and then a screen pops up saying please contact microsoft support for help with this error

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Answered in 3 minutes by:
3/26/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,086
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,086
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Before we begin, I must ask you how much this is going to cost me?
Customer reply replied 4 months ago
please fix it for me.

go here to connect me; https://tinyurl.com/y9sb4y2w
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
Great!
Now I’m worst off than I ever was!

what's going on?

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Customer reply replied 4 months ago
My computer has restarted itself
And now I can’t connect to internet
Customer reply replied 4 months ago
It keeps asking for network security key but then it tells me it isn’t correct

you're connecting to wireless?

do you have a network cable you can plugin temporarily?

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Customer reply replied 4 months ago
it’s wireless. And yes I just connected it temporarily. Now what?

go here to connect me; https://tinyurl.com/y9sb4y2w

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Customer reply replied 4 months ago
Ok thé update is fondly done
And now for my wireless internet?
Customer reply replied 4 months ago
Update is finally doneCan you fix my wireless internet ?
Customer reply replied 4 months ago
It stoped working during my update!
I’m temporarily connected right now with a network cable

can you connect me again with same link?

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Customer reply replied 4 months ago
sorry i'm not sure how
Customer reply replied 4 months ago
oh hold on I think i can do it
Customer reply replied 4 months ago
It says do you want this app to make changes to your device,. I reply yes and it just goes away. I'll try one more time
Customer reply replied 4 months ago
Hey there!
My computer restarted then I put the password ***** and I think it worked!!!

I initiated a restart as I thought it was froze, but awesome, glad its connected now!

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Customer reply replied 4 months ago
Thank you so very much!
I think this was the extent of my problems.

yw!

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Customer reply replied 4 months ago
thanks again and have a good night.��
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