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My iPad and iPod will not sync with my PC

My iPad and iPod will not sync with my PC
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Customer reply replied 3 months ago
When the ITunes opens, a second smaller window opens to enter the password. This window locks up my computer and I have to shut down. This problem began after I changed my MS password.
Answered in 1 hour by:
3/26/2018
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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When (timewise) did you first start having this issue with iTunes?

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 months ago
The last successful sync was on March 8, 2018

OK, let's get started. Please open up the following website on your computer:

www.fastsupport.com/506060598

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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