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I've been getting a message that gives me a code to my phone…

Customer Question
I've been getting a...

I've been getting a message that gives me a code to my phone number to log on and yet FB refuses to accept the very code they send, I'm so frustrated I want to scream, please help me***@******.***

Technician's Assistant: When were you last able to use your phone?

I use my phone all the time, like now

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Yes, everything

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that I can think of, I'm James Kilberg and have a FB account I lost somehow, forgot my password ***** old email addresses, I get a code and then enter the code only to be rejected every single time

Submitted: 4 months ago.Category: Computer
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Answered in 1 hour by:
3/26/2018
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 4 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,462
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello there I have a couple of suggestions.

On your smartphone, use the browser (not fb app) and go to this link click me

https://touch.facebook.com/

If this fails, please try using a computer to go to your fb page rather than your smartphone to enter the code

Ask Your Own Computer Question
Customer reply replied 4 months ago
I don't have a land line computer. This is the most ridiculous thing I've ever gone through...insanely ridiculous
Customer reply replied 4 months ago
Forget it, ill go somewhere tmrw and figure out this stupid nonsense
Customer reply replied 4 months ago
You still charged me 39...unreal, guess I learned my lesson
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hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
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