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I want to cancel my automatic renewal. Its a Lenovo with…

Customer Question
I want to cancel...

I want to cancel my automatic renewal

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Its a Lenovo with windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Nothings going on just want to cancel auto renewal supscription that I don't use

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/26/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Subscription to what product do you want to change?

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Customer reply replied 3 months ago
ok
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Subscription to what product do you want to change?

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Customer reply replied 3 months ago
no I just want to cacel my subscription
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Subscription to what product ?

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Customer reply replied 3 months ago
Microsoft 6.99 month
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Which product of Microsoft?

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Customer reply replied 3 months ago
office
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Office 365 subscription? You do not use Word, Excel, Outlook ?

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Customer reply replied 3 months ago
I don't know just want to cancel,simple as that
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Great, understood. please go here: https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription

It will show you full steps how to login and cancel any Microsoft subscription you like

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Were you able to cancel your subscription?

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Hello, do you you have issue resolved or still need our help? let us know so we can mark case as resolved if needed.

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