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Windows 10 machine. Don't see my issue: can't open Settings…

Customer Question
Windows 10 machine Technician's...

Windows 10 machine

Technician's Assistant: What's the brand and model of your computer?

Don't see my issue: can't open Settings or Windows Help and Support on my Windows 10 Lenovo ThinkPad X1 Carbon. Running Win 10 64 Home

Technician's Assistant: What have you tried so far with your ThinkPad? Have you installed any updates recently?

Can't get to the Windows Updates file on this computer. When I typed that in on my Browser, I got you

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don't know yet!

Submitted: 3 months ago.Category: Computer
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Answered in 8 minutes by:
3/26/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

What is the issue on your Windows 10 PC?

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Customer reply replied 3 months ago
Please disregard/. I do not want to incur any charges from this point. I would actually prefer that my credit card account not be charged the initial $5.00 I agreed to. But if unrefundable that is the only charge I am authorizing. This is my response to your site justanswer on March 25, 2018. I will keep a screen shot of this correspondence, for my records.
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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