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I recently received an email from epic games for a purchase…

Customer Question
Hello. my name is...

Hello. my name is ***** *****. I recently received an email from epic games for a purchase i did not buy. The name on the invoice was Chia Jia. The invoice id was A20863621. Order id was A1802281840316378. Order date was March 08, 2018. I have also lost my paypal account details. Can you help.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Yes outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Submitted: 3 months ago.Category: Computer
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Answered in 6 hours by:
3/26/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,381
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

To dispute the purchase and obtain a refund,

  1. Go to the https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view&nav=0.5
  2. Click Dispute a Transaction.
  3. Select the button beside the transaction you want to dispute, then click Continue.
  4. Select ‘Item dispute’, click Continue and follow the on-screen instructions.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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