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Have been scammed 2x called 1-800-642-7676 on 4/23 was given…

Customer Question
Have been scammed 2x...

Have been scammed 2x called 1-***-***-**** on 4/23 was given a case#1420161979 by Aldrin CVG_MEG_ALMEN have been trying to talk with tech support..No answer Do not know who to trust. HELP!

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Gateway All-in-one Thinking I will try calling again on Monday. Would Windows 8.1 be the OS? Am in my 70s and do better talking with a person

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since 3/7. Did find logmein installed in my programslast night & deleted it. I think they left there and could have been spying???

Technician's Assistant: When did you last update LogMeIn?

I did not have it . i thought they had disconnected it on 3/7.

Technician's Assistant: What have you tried so far with your LogMeIn?

As I said I didnot have logmein ...usually. THATis why I uninstalled it last night

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/25/2018
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,542
Experience: Over 15 years experience as a computer technician.
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Hi, my name is ***** ***** I'll be happy to help you today!

Logmein is a common remote assistance program and you would need to give permission for them to re-enter your computer. But they most likely left it on your machine in case you contacted them for help again.

If you've paid money to them there's a chance you can get that money back by going through your bank.

So you called the number twice and paid them both times?

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Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago

Are you still with me? You can reply back via the box below.

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Customer reply replied 4 months ago
No. I am going to call Microsoft Monday.
Tech Support Specialist: ChrisC, Computer Enthusiast replied 4 months ago

Okay, good luck with it.

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