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Can not sign in to my microsoft acc. Labtop. Do not now. 6…

Can not sign in...

Can not sign in to my microsoft acc

Technician's Assistant: What device or product does this involve?

Labtop

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Do not now

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

6 mths keeps rejecting new password

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Answered in 6 minutes by:
3/25/2018
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,117
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know your microsoft account?

Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,117
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Jins M. N. and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
I do not know what my microsoft acc is
Customer reply replied 4 months ago
I have requested new password ***** times and each time I have tried it has rejected new password
Customer reply replied 4 months ago
I click on "forgot password" go to email for number that has been sent to me, go back and type in. type in new password ***** are told password ***** *****
Customer reply replied 4 months ago
I am told by a message sent often, not to sleep on update, restart now.I click on restart and message disappears and computer does not restart.
Customer reply replied 4 months ago
I also recieve message from microsoft that they can not update because my microsoft account has changed,perhaps? When I follow instructions to correct problem... I have same problem as already discribed...rejects new password. Cannot remember old password.
Customer reply replied 4 months ago
Thankyou it worked.
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