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I turn it on and it immediately turns off. I charged the…

Hello, I turn it...

Hello, I turn it on and it immediately turns off. I charged the battery for several hours.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo thinkpad

Technician's Assistant: What Operating System (OS) are you running on your ThinkPad?

Windows 10

Technician's Assistant: What have you tried so far with your ThinkPad? Have you installed any updates recently?

It was updated about a week or so ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, cantbthink of anything

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Answered in 11 minutes by:
3/25/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Customer reply replied 3 months ago
No problem. It turns off as soon as I turn it on. The laptop is 7 months old.
Customer reply replied 3 months ago
Is there another way to do it??

I see. What is the problem with the laptop? it isn't charging?

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I'm not clear on the question of the problem you have having. Please give me more detail

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Customer reply replied 3 months ago
Actually, i dont think its charging as there is no light indicating that..

Ok you will probably need a new battery. if its only 7 months old. It will be under Lenovo warranty

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Customer reply replied 3 months ago
Okay, I'll contact Lenovo. Thank you.

You should go to this link https://pcsupport.lenovo.com/us/en/contactnow and register your product and activate the repair service

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Fran

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
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Customer reply replied 3 months ago
Thank you, ***** *****
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