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I received a message that my computer was in danger of being…

Customer Question
I received a message...

I received a message that my computer was in danger of being hacked. I was to call a number to help fix the problem but as I was talking to the tech the phone was disconnected and I do not have the number I was calling

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung android

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

I have had the phone over three years. I do not understand "tried so far"

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I have a computer problem not a smart phone problem

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/25/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

do not call them its a scam

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Customer reply replied 3 months ago
I did call them, even though the computer told me not to reboot or turn off the computer the tech told me to turn off the computer and then I was disconnected and I did not make note of the phone number I was calling
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

its fine to power it off/on if you get that message

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Customer reply replied 3 months ago
I have to go to an appointment now can we do this later
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

yes

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Customer reply replied 3 months ago
I will be back by about 9pm. Is this OK
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

yes

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Customer reply replied 3 months ago
I am on the Internet my email account but I CANNOT bring your email up it just shows "loading "
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

looks like payment failed

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