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I forgot my login, have been using desktop, help.

Customer Question
I forgot my login...

I forgot my login, have been using desktop, help

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Modelx756u

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It’s notebook

Submitted: 3 months ago.Category: Computer
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Answered in 6 minutes by:
3/25/2018
Tech Support Specialist: Domijones Manalo, System Administrator replied 3 months ago
Domijones Manalo
Domijones Manalo, System Administrator
Category: Computer
Satisfied Customers: 36
Experience: Keen knowledge in Security, Networking, Servers and Technical Support
Verified

Hi!

Thank you for your question. I am Domijones and I look forward to helping you with your issue today.

What is the Operating System of your Asus X756UA notebook? To be able to find out, right-click Computer/This PC, then Properties.

It should show you what is the Windows version and if it's a 32-bit or 64-bit System type.

May I also know if you have a Windows installer with you?

Thank you.
Domijones

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Customer reply replied 3 months ago
It’s a touch screen so I can’t right click it , it has windows
Customer reply replied 3 months ago
Ok I’m going to look into other ways
Customer reply replied 3 months ago
Cancel
Customer reply replied 3 months ago
Cancel do not charge me , not acceptable
Tech Support Specialist: Domijones Manalo, System Administrator replied 3 months ago

Hi,

Okay. Are you using a local account to the computer or are you using a Windows Live account?

If you're using a local account, then it would be difficult for both of us. I cannot help you even with remote session because it requires interactive access to your notebook even without the Internet.

I also assume that you do not have a Windows installer, like DVD or USB with you?

The best way is to send it to a computer technician and he can provide you a Windows installer, so you can reset your local account using the Command prompt from the Troubleshooting guide.

You may also check the instructions below on how to reset your local account's password:

https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

Thank you.

Domijones

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