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I tryed to change my password and id on my ipad but it wont…

Customer Question
My name is***** i...

My name is***** i tryed to change my password ***** id on my ipad but it wont let me because of my email address @tdannettellecinergymetro.net was already in use . Please help i need it

Technician's Assistant: When did you last change your password ***** Apple ID?

Its been so long ago i dont remeber ive tryed to change my id and passwod.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Ive tryed that it wont let me because of my email address and ive never change it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The ipad ive got i have had sence about 2011 or 2013.

Submitted: 4 months ago.Category: Computer
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Answered in 15 minutes by:
3/25/2018
Tech Support Specialist: John TF., Apple Consultant replied 4 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,705
Experience: 20+ Years in the computer industry
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Hello! I will work to provide accurate advice. Give me a minute to read your submission.

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Tech Support Specialist: John TF., Apple Consultant replied 4 months ago

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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