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Got installationkit from best buy cannot get it in for

Customer Question
Got installationkit from best...

Got installationkit from best buy cannot get it in for download ur site keeps takeing me to buy another anti vius

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

H.p.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just got the kit

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How to install it

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/25/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

What is the install kit for? Which software?

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Customer reply replied 3 months ago
trend micro maximum securityanti vius
Customer reply replied 3 months ago
no
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

ok, so what happens when you try instructions on the card you were given?

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Customer reply replied 3 months ago
it goes to buy another kit
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

I see, it means you are not following directions exactly as it asks.

you want to try again yourself or want remote assistance?

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Customer reply replied 3 months ago
Will try again thank u
Customer reply replied 3 months ago
how do I get my refund
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

sure, try again.

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Customer reply replied 3 months ago
How do I get my 5 dollar refund
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

contact with Customer service from our website

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Customer reply replied 3 months ago
Thank u
Customer reply replied 3 months ago
Finally got in thank u
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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