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I bought new phone cannot get it set up can't get a number…

Customer Question
I bought new phone...

I bought new phone cannot get it set up can't get a number or anything can u help me

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung Galaxy Luna pto

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

It wants email. Can't get keypad to come up so I can. A number

Submitted: 4 months ago.Category: Computer
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Answered in 15 hours by:
3/26/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you mean when you go to put information into the phone you are not getting a keyboard coming up so you cannot type anything in?

Please let me know

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