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We moved and Ihave a new provider. I did not change my

Customer Question
We moved and Ihave...

We moved and Ihave a new provider. I did not change my password ***** they changed my email address

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/25/2018
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

Can you please explain more in detail which account and password ***** have issues with?

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Customer reply replied 4 months ago
I usually use my IPad
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

ok,I will opt out and ipad expert will assist

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Customer reply replied 4 months ago
Apple k
Customer reply replied 4 months ago
I am not an expert when it.comes to technology. Keep it simple like you are talking to your grandmother
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,938
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

What is the name of your email service provider?

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Customer reply replied 4 months ago
My provider is ATMC
Customer reply replied 4 months ago
It was Direct TV when we first moved here and was unsatisfactory, so we switch to cable at ATMC
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Ok thanks.

So are you trying to login to your old email account or your new ATMC account?

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Customer reply replied 4 months ago
They keep asking me to put in my old account password ***** I do not remember it. I am afraid my I pad will lock up
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Ok, so since you mention your iPad, are you referring to your Apple ID account? Are you having trouble accessing your iPad?

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Customer reply replied 4 months ago
please let me know how to proceed without getting locked out
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Go to your Apple ID account page at the link below and click "Forgot Apple

ID or password." If asked to confirm your phone number, use steps for two-

factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow

the rest of the steps as prompted.

Once you can login, you will have access to iCloud to change settings and access your iPad.

Please let me know the result and if you need further assistance.

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