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Local problem i.e. not internet - I can not use Word any…

Customer Question
Local problem i.e. not...

Local problem i.e. not internet - I can not use Word any more. cannot type, save or retrieve anything,

Technician's Assistant: What device or product does this involve?

Microsoft system software, hp ordinarly hardware standup box

Technician's Assistant: Which Microsoft product do you have?

Word 2016 -

Technician's Assistant: What have you tried so far with your Word?

Went to Control Panel - clicked on Programs and Features, tried to uninstall recent changes since the problem only started within the last 3 weeks, no luck.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I probably need to identify and describe hardware and software I am using much better, but I need your help to do that.

Submitted: 3 months ago.Category: Computer
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Answered in 3 minutes by:
3/25/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Do you have a current subscription to your Office 2016?
Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

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