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Hi, my name is***** will try my best to help you with this request.
Have yo tried to reset the configuration of your router?
First step is to factory reset the router.
Can I have the model of the router?
The secure remote assistance require internet, does your computer have internet?
I need the model of the router so I can guide you to reset the router.
It must have a factory reset button but I don't know where is it located, unless I know the model.