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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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MY internet connection is being hacked through my WI-FI

Customer Question

MY internet connection is being hacked through my WI-FI CONNECTION. This confirmed with my internet provider. Many other their customers same problem. Hack changes WI-FI connection name.Also sometimes must disconnect and reconnect router to restore internet connection.
JA: Who makes your router?
Customer: Archer router c-50 ssid :TP-LINK__A1EO AND _A1EO_5G
JA: What have you tried so far with your router?
Customer: 1)Change network SSID name back to proper name
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Sometimes I also have to disconnect router pause and re-connect to recover internet connection.I also receive telephone calls up to 3 times a day trying to sell solution to computer problems they say I have. I don't answer anymore.Other server customers hacving same experience.
Submitted: 7 months ago.
Category: Computer
Expert:  Elgin Vega replied 7 months ago.

Hi, my name is***** will try my best to help you with this request.

Have yo tried to reset the configuration of your router?

Customer: replied 7 months ago.
I need your assistance .Secure remote assistance would be appreciated. Thank you.
Customer: replied 7 months ago.
What do I next?Wait or shut down and follow up with e mail?
Expert:  Elgin Vega replied 7 months ago.

First step is to factory reset the router.

Can I have the model of the router?

Customer: replied 7 months ago.
What is your estimate of when you will be able to provide "Secure Remote Assistance"
Expert:  Elgin Vega replied 7 months ago.

The secure remote assistance require internet, does your computer have internet?

Customer: replied 7 months ago.
PLEASE try and be more specific on what me to do next and what you are specifically doing right now. Thanks for your efforts so far.
Expert:  Elgin Vega replied 7 months ago.

I need the model of the router so I can guide you to reset the router.

It must have a factory reset button but I don't know where is it located, unless I know the model.