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Not computer but telephone is dead to-day. Happened before…

Customer Question
Not computer but telephone...

Not computer but telephone is dead to-day. Happened before few weeks ago and corrected at your center Land line is 07 5534 8982 Please look into it and response. a/c Dr. Eugene Jaa,*****Currumbin Waters Q 4223..

Technician's Assistant: When did you last charge your phone?

Have never changed phone.

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

What is Power button?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

What is Smart Phone Technician?

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/25/2018
Tech Support Specialist: Nathan, Systems Manager replied 3 months ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 30,196
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Customer reply replied 3 months ago
1)yes 2)no other ph outside this system. 3)landline from the local ph. 4 no. 5. telstra sp17bb
Customer reply replied 3 months ago
no cancel the request.
Customer reply replied 3 months ago
cancel the request
Customer reply replied 3 months ago
nothing more to add. cancel the request
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