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I can’t remember my Apple ID password. I can’t remember. I…

Customer Question
I can’t remember my...

I can’t remember my Apple ID password

Technician's Assistant: When did you last change your password ***** Apple ID?

I can’t remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I haven’t, cause I don’t know what the account reset tool is

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/25/2018
Tech Support Specialist: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 415
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Tech Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Good evening! To recover your Apple ID account and reset the password, please open a web browser on your computer and navigate to: iforgot.apple.com

Where prompted, enter your Apple ID (which is probably your email address). You will also need to enter some text to prove you are not a robot. (Tip: if you can't read the text, just keep clicking until you can.)

The next step will depend on the type of security you have set up for your Apple account. If you have set up two-step verification or two-factor authentication this will involve receiving details via another device.

If you haven't set up either of these extra levels of security it will be a case of getting an email or answering some security questions.

Hope that helps! If you need additional assistance, please let us know :-)

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Tech Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Hello! Just quickly checking back in to make sure your issue is now resolved? When you have the chance, would you kindly let me know? Thanks so much for using JustAnswer.com!

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