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What do you charge for your service? What is the total i get…

Customer Question
Hi what do you...

Hi what do you charge for your service?

Technician's Assistant: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.

What is the total i get charged?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

When i got to pay using Paypal it says I have to pay $60 is this correct?

Technician's Assistant: When did you last update PayPal?

Can't remember not sure if i have

Technician's Assistant: What have you tried so far with your PayPal?

Followed the payment form, i choose paypal option and when it takes me to the confirm payment the charge is $60

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes how much is the service charge? $5 or $60

Submitted: 3 months ago.Category: Computer
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Answered in 2 minutes by:
3/25/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

for billing Questions check this link first or contact Customer service. I am unable to answer billing questions

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

What is the technical issue that you need help with?

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Customer reply replied 3 months ago
I downloaded Google Earth Pro but i cannot open it on my PC
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

ok, any errors or messages?

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Customer reply replied 3 months ago
Nothing, it just does not open. It worked before today and I have tried to uninstalling and re-installing but does not open at all. I have a Dell XPS and Windows 10
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Anything happened before it has stopped working? any update? or anything else?

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Customer reply replied 3 months ago
It stopped working after i downloaded a KML program.
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Have you tried re-installing both or at least uninstalling KML and see if Earth is working?

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Customer reply replied 3 months ago
i have uninstalled and re-installed both
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

ok, I will send you an offer for Premium additional service: Remote connection. If I cannot get it to work remotely - you will get your money back

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Customer reply replied 3 months ago
are you there?
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

yes, waiting for you. if you don't want remote assistance - you can try doing system restore to earlier date.

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Customer reply replied 3 months ago
no thank you, ***** ***** not want remote assistance. do you think you can help with this problem?
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Yes, restore is the way to go in your case. Restore to earlier date and your Google Earth will work again

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Customer reply replied 3 months ago
restore what to earlier date?
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Restore your system. Type System Restore in PC search, click on it and follow prompts to restore PC to earlier date.

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Customer reply replied 3 months ago
what will that do to my PC?
Customer reply replied 3 months ago
there are 2 options - recovery or reset this PC...which one do i choose?
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Here is the link with more detailed info on how to do it: http://home.bt.com/tech-gadgets/computing/windows-10/how-to-fix-windows-10-problems-with-system-restore-11364008291943.

itr will place system in the state it was on that earlier date

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Customer reply replied 3 months ago
i restored the PC and tried opening GE again and it opened for a little bit and stopped working again
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

try restarting PC one more time and let me know if GE opens

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Customer reply replied 3 months ago
i just restarted and opened GE and it starts to load the program but quickly stops working again
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

I am out of ideas on this one, I will opt out and maybe another expert will be able to help

Ask Your Own Computer Question
Customer reply replied 3 months ago
ok when can i expect contact from the next person?
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