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I have not used my computer in over 1year and I am just

Customer Question
I have not used...

I have not used my computer in over 1year and I am just getting it up and running. I can not get on as I forgot the password ***** I do not have a flash drive with information on it. I have been very sick and that is why I haven’t been using it . Please help me.

Technician's Assistant: What device or product does this involve?

Hpseriel number5CG2372431

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Model2000-2b29NR brand hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have renewed trying since Thursday . I have charged it up an when I try to go on it will not except any of the passwords that I can remember it tell me to put a flash drive in in order to change my password ***** I bought one and it tells me it is not a flash drive.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that I need to know it I can get help to replace the password

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
3/25/2018
Tech Support Specialist: Byron, Computer Support Specialist replied 3 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,347
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the version of Windows that is on the laptop now.

It originally came with Windows 8. Has it been upgraded to Windows 10?

Ask Your Own Computer Question
Customer reply replied 3 months ago
Windows8
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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