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Cannot get into my email account

Customer Question
Cannot get into my...

Cannot get into my email account.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 3 months ago.Category: Computer
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Answered in 11 minutes by:
3/25/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,287
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Who is your email provider?
Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Customer reply replied 3 months ago
I would like a phone number to reach you please. I am computer illiterate.
Customer reply replied 3 months ago
I cannot afford $39 just to access my email account.
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

I can only work here in chat or Remote into your PC, which is still faster than talking on the phone about the issue. Remote assistance is more direct and we can start troubleshooting right away. I will do all the work on your PC and you will see what I am doing at all times. Will that work for you?

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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