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My Microsoft Edge won't open and I have so much saved info…

Customer Question
My Microsoft Edge won't...

My Microsoft Edge won't open and I have so much saved info there such as bookmarks.

Technician's Assistant: When could you last open your Edge?

Yesterday

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Not that I'm aware.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't know what you might want to know.

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/24/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
I feel I have no control over this situation.
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

looks like payment failed

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Customer reply replied 4 months ago
What does that mean, you list my Payment info?
Customer reply replied 4 months ago
Are you there?
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

bank is probably blocking charge

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Customer reply replied 4 months ago
Bank would not block charge
Customer reply replied 4 months ago
Is there anybody there?
Customer reply replied 4 months ago
Talk us no help to me. I need a fix.
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

please email***@******.*** to see whats going on with billing not going through

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