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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm having trouble with my email. Yahoo. Web. I went to the

Customer Question

i'm having trouble with my email
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: I went to the geek squad yesterday and they said they could fix it but I needed to pay 199.99 and I already have geek squad insurance
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Michael T replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. Please ignore the computer generated Premium services offers, they are not from me!

Have you made an attempt to reset your password *****?

Customer: replied 8 months ago.
no, are you part of the geek squad
Expert:  Michael T replied 8 months ago.


Customer: replied 8 months ago.
I pay $99.00 every year to have geek squad inaurance. why won't you fix it free
Expert:  Michael T replied 8 months ago.

If im not part of the geek squad as stated, why would I fix it for free on a paid tech support site?