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How can I recover my password from my Acer desktop computer.

Customer Question
How can I recover...

How can I recover my password ***** my Acer desktop computer

Technician's Assistant: What Acer model do you have? And the Operating System (OS)?

Where can i find that on computer

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your Acer? What have you tried so far?

It’s been awhile because cannot remember password. I had Norton to check my computer but could not continue because I cannot get into windows

Technician's Assistant: Which Norton product do you have?

Anti virus

Technician's Assistant: What have you tried so far with your Norton software?

Nothing they couldn’t get in cuz i need to enter password ***** i run it

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Norton said to press the Windows +R keys to open the Run and type useraccountcontrolsettings.EXE and so when i do i takes me to enter password ***** cannot remember it

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I entered wrong phone number shoul be(###) ###-####
Customer reply replied 3 months ago
Are you there?
Answered in 5 minutes by:
3/24/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,790
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago

Can you tell me what you see on the login screen above the password *****? Is it an email address?

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Customer reply replied 3 months ago
Hold on I’m trying to restart computer
Customer reply replied 3 months ago
I just paid $29
Customer reply replied 3 months ago
You need more money to talk on phone?
Customer reply replied 3 months ago
It says to enter password
Customer reply replied 3 months ago
I need to recover password
Customer reply replied 3 months ago
Hello
Customer reply replied 3 months ago
How can i get my administrator password?
Customer reply replied 3 months ago
I PAID FOR SUPPORT HELP, NO ONE HELPED ME. I PAID FOR SUPPORT AND IS ASKED TO PAY AGAIN. CAN ANYONE RESPOND. THANK YOU
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 927
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this
What exactly are you having trouble with is it the Windows login password ***** are looking for?

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Customer reply replied 3 months ago
good evening. Main reason is that I forgot my password. I subscribed to Norton virus and they could not get in my computer fix issues. I needed to log in but forgot my password. They said to contact the manufacter of computer to get an administrator password ***** continue. So bare with me, im not computer savey and not sure what Norton was exactly requiring. I also tried to download their package but was not allowing me
Customer reply replied 3 months ago
what is the $24 dollars i deposit for?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

PLEASE NOTE: You may see ADDITIONAL SERVICES offer which is automatically generated by the website. They are completely optional. you may close the offer if you don't want to avail additional service, we can continue with the chat service you have opted for.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

is it the windows login password?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

what operating system is running on the computer is it xp, vista, Windows 7, 8 or Windows 10?

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Customer reply replied 3 months ago
Not sure where can i find that
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

how old is the computer?

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Customer reply replied 3 months ago
maybe 8 years
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

you can click a picture of the password ***** using your phone and post it here.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

to reset the password ***** need to know what operating system it has.

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Customer reply replied 3 months ago
ok let me see if i can do this give me a few minutes
Customer reply replied 3 months ago
Norton said to run this (see attached) and when i click ok it sends me to enter password ***** that’s what i forgot to continue so they weren’t able to assist me until i log in
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

It looks like windows 8 or 10

Shut down the computer by holding the power button for 10 seconds power it back on and get into the windows screen and let me know when you are there.

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Customer reply replied 3 months ago
Ok
Customer reply replied 3 months ago
Ok I’m ready
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

are you on the desktop screen now?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

did you enter a password ***** login to the windows screen?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

the user account on which you are logged in is not an Admin account that is the reason you are unable to install anything.

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Customer reply replied 3 months ago
Not sure what my husband entered
Customer reply replied 3 months ago
what do need to do or How can we reset password
Customer reply replied 3 months ago
On this screen it doesn’t allow to reset password
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

i guessed it right it is either windows 8 or 10 both looks the same.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

i can remote connect and check if your guest account can be set to administrator or not.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

Remote connect will be an additional service.

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Customer reply replied 3 months ago
No i don’t have the funds to use remote connect sorry
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 3 months ago

I am going to opt out and allow other experts to have an opportunity to answer your question.
Thank you.

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Do you have access to phone (2**) ***34 ? If so please let me know full phone number.

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Customer reply replied 3 months ago
no i have no funds to pay for secure remote assistance thankyou
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago

Ignore the Remote Support offer. It's an automated message. Do you have access to phone (2**) ***34 ? If so please let me know full phone number.

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