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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Was using my computer when all of a sudden a pop up came on

Customer Question

Was using my computer when all of a sudden a pop up came on and locked my computer. It says there are viriuses on my cpomputer and to phone a number. They say they are Microsoft
JA: When were you last able to use your Pop?
Customer: Cannot get rid of anything, there are 3 pages of pop up and they will not X out
JA: Do you have a Google account linked to the phone?
Customer: NO
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I donot have a smart phone
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

power it off manually and back on