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Someone hacked my Facebook. I changed my password yesterday…

Someone hacked my Facebook...

Someone hacked my Facebook. I changed my password ***** afternoon but5 got message today from persons they received "funny" message from me

Technician's Assistant: When did you last update Facebook?

Don't know. Maybe never hqave> I am old and not very great with computgere

Technician's Assistant: What have you tried so far with your Facebook?

Just changed my password

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I guess not. Will you be connecting to my computer

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Answered in 3 minutes by:
3/24/2018
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,979
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

There is a possible malware/virus on your PC that is causing your account to get hacked. Can I offer remote support so I can scan your PC and help you secure your FB account?

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,979
Experience: 10 years of IT experience in both business and residential.
Verified
Cris and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
can you also tyell me the cost.

The remote session is $39.

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Customer reply replied 4 months ago
what IS THAT BIG LONG NUMBER ON MY PHONE

I am not sure. You have requested secure remote support. I am provided you the link, please click on it so we can get started. We can chat from your PC.

https://itcris.screenconnect.com/?Session=f00a3e83-9e61-4f93-80e8-8d0aa7c128e1

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Cris
Cris
Cris, Support Specialist
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Satisfied Customers: 6,979
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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