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I have new ipad but forgot my password. About two months…

Customer Question
I have new ipad...

I have new ipad but forgot my password.

Technician's Assistant: When did you last change your password ***** Apple ID?

About two months ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes.they said about two days.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No.thank you

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/24/2018
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 702
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Do you have access to a computer with iTunes?

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

If you've never synced with iTunes, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.
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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Let me know how it goes!

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating!
Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today.
If you need more assistance, please use the reply box and let me know.
Sam

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