Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My phone was diablerd by someone. I have taken this in

Customer Question
My phone was diablerd...

My phone was diablerd by someone. I have taken this in efaultand all they did twice to d

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I can only get

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

A strange page activation llock

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

A month

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
3/24/2018
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,631
Experience: 20+ Years in the computer industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Computer Question
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

Aactivation Lock is requesting your Apple ID and password. This would normally be the same one you use for iCloud or the iTunes/App Store.

If you've forgotten your login details it can be reset.

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Computer Question
Customer reply replied 3 months ago
connect please
Tech Support Specialist: John TF., Apple Consultant replied 3 months ago

Please ignore any automated remote service offers, as I mentioned previously. We can not remote into mobile devices.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John TF. Your Own Question
John TF.
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,631
3,631 Satisfied Customers
Experience: 20+ Years in the computer industry

John TF. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Bought CCleaner. received Referance # got Activation code
Bought CCleaner. received Referance # got Activation code can't make it work scanned almost out of hard drive can't make it go in and install. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
Confused...where doI use new password and how do I get in to
confused...where doI use new password ***** how do I get in to my ipad!!!!!! Have paid money for answers and am not satisfied with any results .....… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Even though I have a Skype account (.eichler1) I cannot even
Even though I have a Skype account (ruth.eichler1) I cannot even access Skype. It said I needed to reset password. I was given a code, but when I entered the code, I was just taken back to the same pa… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
All morning I have been told on my phone and computer that I
All morning I have been told on my phone and computer that I cannot use my email because someone else is trying to use it. I have done the code thing twice and for awhile my phone was working, but not… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Facebook - forgot password - will not send email - email
Facebook - forgot password ***** will not send email - email fine - suspect account hacked. How can I delete it?… read more
COMP_GURU
COMP_GURU
Management Engineering IT
Vocational, Technical or Trade Scho
7 satisfied customers
Need help with Google places. Have been trying to alter a business
Need help with Google places. Have been trying to alter a business address for over 12 months after office move. Have done phone verification at least 2x and listing has been showing as "pending" for … read more
Jeremy
Jeremy
1,344 satisfied customers
I am caught in a loop of logging into FB and being told that
I am caught in a loop of logging into FB and being told that it is temporarily locked and i need to change my password XXXXX i do and get the same message.......… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I had a scam virus hit my computer last weekend. Every thing
I had a scam virus hit my computer last weekend. Every thing went black. I shut the computer down twice and was able at last to bring up my home page but cannot get into my hotmail account. It keeps t… read more
Bryan
Bryan
735 satisfied customers
Thank you pOllinate. I did what you told me to do about giving
Thank you pOllinate. I did what you told me to do about giving the person calling the number in the middle of the magicjack and it worked. Hooray!!. Now what can I do to change the number they have to… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How can I get my e-mail back [email protected] & my contact
How can I get my e-mail back [email protected] & my contact information from my accts in MSN. Please let [email protected]… read more
Ms Techie
Ms Techie
Software Engineer
Bachelor's Degree
212 satisfied customers
Hello there, my gmail was recently invaded by a hacker who
Hello there, my gmail was recently invaded by a hacker who forwarded personal emails of mine to individuals who were not supposed to see these emails. This has been a detriment to my life. I need to f… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
my daughters ipod touch was taken, she had set up mobile me
my daughters ipod touch was taken, she had set up mobile me but when i log in it say no devices found. The is a telephone number associated with it, is there any way to find it?… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
Why do I have to verify my account via phone every single day. This has been going on for
Why do I have to verify my account via phone every single day. This has been going on for nearly 5 weeks. Stan… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
Someone has taken over control of my computer and I need help
Someone has taken over control of my computer and I need help stopping them. I was just sending same question from my cell phone and of course got disconnected. I am on the problem computer right now.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How can I retrieve my Roku activation code to connect to my TV?
how can I retrieve my activation code to connect to my tv? I have a Roku unit and installed it. I failed to write down my activation code. greg… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
In an attempt to rid a computer of a virus I took the hard
In an attempt to rid a computer of a virus I took the hard drive to an independent machine and ran the anti-virus from there. It supposedly cleaned the drive. But in an attempt to check it was Ok I bo… read more
D. Marino
D. Marino
Independent Comp./Net. Security Pro
Vocational, Technical or Trade Scho
133 satisfied customers
I was working with D.Sandlin when I lost all connection to
I was working with D.Sandlin when I lost all connection to the internet, is he still around?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a pi3500 printer.It has worked fine for about 4 months! Now
I have a pi3500 printer.It has worked fine for about 4 months! Now I have had issues with printing partial page then just red the rest of the way ? All of my ink wells are near full ! --- I do a test … read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x