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I recently downloaded an update from Lenovo. Now I can't use…

Customer Question
I recently downloaded an...

I recently downloaded an update from Lenovo. Now I can't use Microsoft Edge as my browserand most of my open office documents have been converted to Lenovo which do not want. How do I get back to where I was?

Technician's Assistant: When could you last open your Edge?

A little over a week ago.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

The last update was early Feb from intel

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/24/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

Sorry took so long to get to your question, we have too many questions from customers coming in today

Which version of Windows do you use, 7, 8, 10?

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Customer reply replied 3 months ago
10
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago

You stated that you are unable to open most Office documents on PC. Which version of Office do you have?

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Customer reply replied 3 months ago
I appreciate your time but am not interested in continuing.
Customer reply replied 3 months ago
No Thanks.
Tech Support Specialist: Aaron B, Computer Support Specialist replied 3 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 548
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. You might be able to perform a Windows system restore to restore your computer to back before you had this problem. I can either remotely connect to your computer or give you instructions over chat.

Please let me know how you would like me to proceed.

Thanks,

Aaron

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Customer reply replied 3 months ago
No I do not want to continue. You may close this session.
Tech Support Specialist: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 732
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. I just wanted to clarify, would you like me to send you an easy fix to try for this issue or did you mean you wanted to close the case completely? I wasn't sure if you just wanted a different tech. Most likely, the issue is with the default file association. Just let me know.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Tech Support Specialist: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
I no longer wish to pursue a solution to my issue, please close my file as I no longer want your help.
Tech Support Specialist: Sheri, Expert replied 3 months ago

Ok, thanks for the reply.

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