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I am trying to make a video call on Skype. The other person…

Customer Question
I am trying to...

I am trying to make a video call on Skype. The other person can see that I am on line and I can see they are on line but I cannot connect with them.

Technician's Assistant: When did you last update Skype?

Maybe two months ago.

Technician's Assistant: What have you tried so far with your Skype?

Just opening and trying to connect with other person

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The person I am trying to contact cannot get through to me either although we can both see the other is on lone

Submitted: 4 months ago.Category: Computer
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Answered in 16 minutes by:
3/24/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,086
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you using Skype on a computer or mobile device?

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