Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just got an i phone se yesterday, i can not access key…

Customer Question
I just got an...

I just got an i phone se yesterday, i can not access key pad, it asks for a passcode number which i do not know. i need to find this number or i can not access key pad.the support number says i need to enter ipn # which is found under settings which i can access because i can not acess key pad.

Technician's Assistant: When did you last change your password ***** Apple ID?

I just purchased the phone yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am not familiar with this tool

Submitted: 29 days ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/24/2018
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 29 days ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 461
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Ask Your Own Computer Question
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 29 days ago

Where did you purchase the iPhone?

When you bought it, was it already locked?

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was on the phone with a telus rep earlier today, and we
I was on the phone with a telus rep earlier today, and we were trying to fix a problem with my telusplanet email on my phone and on my computer. I was getting messages that I was going to have to enter my password, but I have liong sincwe forgotten my password. anyway, she suppled me witha temporary password ***** I could reset my password, when she got word that indeed the problem was with Telus email server, not with my equipment or settiings. In the mean time, my phone email has begun to work, but my ciomputer still cannot send or receive email … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Have a HP Photosmart 7510 printer. Will print colors fine
Have a HP Photosmart 7510 printer. Will print colors fine but will not print any black. Has worked fine and just started this today. Put a new black cartridge in but did not make a difference. How do … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am having trouble setting it up.is there some way that i
i am having trouble setting it up.is there some way that i can actually speak to someone ? i am very non tech savvy … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I've can't get Into my 'Hot-mail/Sign-In' I've don't know
I've can't get Into my 'Hot-mail/Sign-In' I've don't know what's going one now..??? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I want to know how to take my computer back to an earlier
I want to know how to take my computer back to an earlier time. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I cant get in to my email and i have a new phone number so i
i cant get in to my email and i have a new phone number so i cant get a reset code can you help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I'm trying to get into my email, but they have a robot and I
I'm trying to get into my email, but they have a robot and I can't get through. Would you please be able to delete it so I can get into my email? Please I have been trying for 2 days to get help to no… read more
Moses C
Moses C
Bsc
564 satisfied customers
I ordered several wigs and used PalPay to pay for them.i
I ordered several wigs and used PalPay to pay for them.i haven't received my orasof today. Do you have the name of the Company where they were purchased? … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
98 satisfied customers
I can't open my aol desktop. I don't remember but i was
I can't open my aol desktop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: i don't remember but i was using aol gold desktop JA: What have you tried so far with your la… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My computer was "attacked" the other day with bells &
My computer was "attacked" the other day with bells & whistles "alert that my computer has a virus, and to call 1-***-***-****." He wanted to sell a 1-year plan that would protect my computer from vir… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
This has been an ongoing issue. I find that if I type for
This has been an ongoing issue. I find that if I type for too long on Microsoft word (or Microsoft word online) that the typing becomes funky (i.e., letters not typing, cursing changing spaces as I'm … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I cannot open my programs after installing Windows 10. A
I cannot open my programs after installing Windows 10 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Could you please fill me in on what a 3g telecon stick for
Could you please fill me in on what a 3g telecon stick for the internet is and how much? [email protected] … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Keep getting calls that my Microsoft account has run out.
Keep getting calls that my Microsoft account has run out. Has it? … read more
Cody
Cody
Computer Science
2,154 satisfied customers
The power adapter will not go into my laptop to charge. I
Hi the power adapter will not go into my laptop to charge … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I purchased an iPad from and all it has done is lock me out
Hi, I purchased an iPad from Dick Smith and all it has done is lock me out for a month. Google were meant to get back to me on the 18th and I have not received a call? I just tried to open it using my… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I received a Google Home speaker for christmas. We have
I received a Google Home speaker for christmas. We have started to use it more...a couple nights ago we had family over and was listening to music. Now today, it doesn't respond to me. If I push the m… read more
Tal-ITGuy
Tal-ITGuy
Sr. Systems Administrator
Bachelors of Science, Management Information Systems (MIS)
1 satisfied customers
Can any size sound bar be used on a 32" TV? Sanyo TV Model
I've just lost the sound. Technician earlier said to get a sound bar … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x