How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just got a brand new hp Computer and I need to connect to

Customer Question

I just got a brand new hp Computer and I need to connect to the hp officejet 4620 printer but am having no success. The CD that comes with the printer does not support windows 10. Can you help
JA: What kind of computer or device are you printing from?
Customer: It is sku(###) ###-####JA: How long has this been going on with your OfficeJet?
Customer: The computer was purchased yesterday and we are not able to connect to the printer yet. We are unable to print anything
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I am not able to figure out what is happening
Submitted: 8 months ago.
Category: Computer
Expert:  Kamil Anwar replied 8 months ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  Kamil Anwar replied 8 months ago.

Can we do a remote session so i can fix this for you?

Customer: replied 8 months ago.
Expert:  Kamil Anwar replied 8 months ago.

Please send me a remote request from your screen.