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When using Chrome (only) I get blacked-out video on

Facebook, Youtube, MSN, MLB etc. I...
When using Chrome (only) I get blacked-out video on Facebook, Youtube, MSN, MLB etc.
I still hear the audio portion but not video.
All other browsers (Firefox Pale Moon) work fine
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Answered in 1 minute by:
3/24/2018
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,221
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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I'm sorry about the issue, When did this start and What OS are you running ? (Windows or Mac)

Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,221
Experience: Networks & Security Engineer
Verified
Mr.Med and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
waiting for response

Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=e787c2d1-26d9-46d5-aa0c-362b799623b2&Type=Java and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

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If you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer,
install and open teamviewer then send me you ID and password (teamviewer ID and password)

https://www.teamviewer.com/en/
Note: Do not close teamviewer

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If you still having trouble with the remote file or the teamviewer program, follow the steps below :

  1. Open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under the section "Reset," click Reset.
  5. Confirm by clicking Reset. ​
  6. Try to read your videos

Let me know the results

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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