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My 540T will not start up keeps going through a restart mode…

Customer Question
My 540T will not...

My 540T will not start up keeps going through a restart mode never getting to home screen

Technician's Assistant: What device or product does this involve?

Lenovo 540T laptop

Technician's Assistant: What Operating System (OS) are you running on your 540T?

Windows 10

Technician's Assistant: What have you tried so far with your 540T? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It kept periodically recently going through a restart mode out of nowhere

Submitted: 1 month ago.Category: Computer
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Answered in 1 minute by:
3/24/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,880
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

since when has the problem started

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Customer reply replied 1 month ago
Last night...but as I said it has been doing the restart deal for a few months randomly....blue screen and
Customer reply replied 1 month ago
Goes through a restart
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

what is showing right now on the lenovo screen

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Customer reply replied 1 month ago
Last night it opened a start screen that looked off different. I restarted on my own and that’s when it would not start
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

please turn off the laptop and unplug power adapter cord and remove battery

let me know once done

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Customer reply replied 1 month ago
After the restart it said could not start and gives 3 options...to turn off, advanced etc but it just keeps doing the same over and over if tried
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago
please turn off the laptop and unplug power adapter cord and remove batterylet me know once done
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Customer reply replied 1 month ago
Ok all done
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

keep the power button on laptop pressed for 10 secs

then plug in battery and power cord and turn on laptop

if you get the screen with 3 options select advanced and let me know

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

let me know if it boots normally or you get the advanced options screen

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Customer reply replied 1 month ago
Advanced option
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

what options are there on screen. let me know and i will tell which one to choose

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

select troubleshoot

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

what options do you get next

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

select advanced options

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

next do you get an option for system restore?

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Customer reply replied 1 month ago
Do I select system restore?
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

select system restore

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

in system restore window select a date maybe a week back and follow onscreen prompts to complete the restore

let me know that after restore does it boot back to desktop normally or goes in the reboot loop

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Customer reply replied 1 month ago
No restore points have been created
Customer reply replied 1 month ago
Do not have a windows recovery cd either for this computer
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

ok so are you back on the screen with the options?

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

if yes, select startup repair option

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Customer reply replied 1 month ago
back on that screen
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

select startup repair option

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Customer reply replied 1 month ago
Same results could not repair
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

it seems that there is a corruption in windows

is your data backed up on external storage

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Customer reply replied 1 month ago
In cloud
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

we need to try a reset of the pc.

in order to do so, restart the computer and then select advanced options and from next screen select reset pc option

you will get to options 1. to remove everything and 2. to keep files

select the keep files option

this will reset the pc however you might have to reinstall the softwares that are missing

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Customer reply replied 1 month ago
It won’t let me
Customer reply replied 1 month ago
Windows Stopcode
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

does it have a 0x code

let me know that

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

send me a pic of the screen

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

thanks for sharing the pic ..this error could come up due to either a driver issue or a bcd file corruption

since the computer is running in a loop, we would need to repair\reinstall the windows 10 system with a windows 10 disc

did the computer come installed with windows 10 or you upgraded from an earlier version of windows

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Customer reply replied 1 month ago
Supplied
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

in that case since your data is backed up on the cloud we can try a full reset first followed by one key recovery

however if both fail, then we would have to reinstall windows with a windows 10 disc

please restart computer and and then select advanced options and from next screen select reset pc option

this time select first option to remove files and reset

let me know how it goes

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Customer reply replied 1 month ago
Does not allow
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

its a complete windows corruption

you would need a windows 10 operating system disc

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

once you have the disc you need to reinstall windows 10 by booting from the disc

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

let me know if you have any questions

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

you may click on below link that has reinstall steps with pictures

https://www.wikihow.com/Install-Windows-10

you can also reply to me if you face any difficulty and i can guide you

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 month ago

I hope I’ve provided the information you were seeking. Feel free to ask if you have any question. Please provide a rating for the service, effort and the time by clicking on the stars located on the upper right corner of this page. In case you have more question then simply use the Reply to expert or click on the “Continue Conversation” button on justanswer email and I will be happy to answer your question. Thank you

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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,880
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Experience: B.Sc. Computer Science with Honors

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