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Am a 66 yr old female absolutely not tech savvy. I need to…

Customer Question
Hi sir, am a...

Hi sir, am a 66 yr old female absolutely not tech savvy. I need to change phone number, reset password ***** most all info in yahoo account. Do not know how to do this. Keep getting rejected.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

I have two iPads and a amazon fire tablet 10. Not able especially to start email in the amazon android tablet. Have email in the ipads

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Cannot use send button only my return button works

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The phone number no longer exists, maybe security questions. Since my stroke things are hard for me, sorry

Submitted: 3 months ago.Category: Computer
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Answered in 6 hours by:
3/24/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,371
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

Have you tried using the Yahoo sign-in helper page at https://login.yahoo.com/account/challenge/username ?

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Customer reply replied 3 months ago

Yes, not helpful to me too technical. I need very simple step by step instructions Pete, please. Thank you. Donna M*****

Customer reply replied 3 months ago
Pete, when I get to the phone number needed it is my problem. I no longer have that phone. I have no cell phone, only a landline that does not text. They say my email is taken, well yes it is, by me. My old account. I have new passwords, address, landline phone info. Please help. The fee for the account where you fix things, I already paid $36. Is that $39 fee on top of the already paid $36. I can’t afford that. My budget is way too small for that.
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