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I am trying to get an account with pay pal. I get to the…

Hi- My name is*****...

Hi- My name is***** I am trying to get an account with pay pal. I get to the point where they more, and I put call---but they have the wrong # and they say I am not who I say I am.

Technician's Assistant: When did you last update PayPal?

It has been years and years.

Technician's Assistant: What have you tried so far with your PayPal?

I am at placing my order

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I do not know, I just want my order. They say pay pal is the best for over seas

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Answered in 6 minutes by:
3/24/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Do you have a phone number connected to your pay pal? or an email that you still have access to?

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
telephone # is 512-309-477-/ e-mail is***@******.***

Ok you asked for remote support let me get the link for you so we can try and get the account fixed. are you on a PC or mac computer?

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Customer reply replied 4 months ago
pc
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you will need to agree to the romte. should be in bottom left

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Sorry bottom right

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Customer reply replied 4 months ago
Sorry I do not have a mobile phone.(###) ###-####is land.

Thats fine we can still try to recover with the email you have

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did you have problems doing the remote session? I saw you clicked on it,. But never joined

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Customer reply replied 4 months ago
you are going to my e-mail?

No you requested a remote session. So I will remote into your computer. And we will work on the problem with pay pal together. That way you can see everything going on.

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The link above is what the is for the remote session

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Customer reply replied 4 months ago
I didn't see what you are talking about

Ok click on the link again. And you should see a notification asking you to join. in the bottom left of your screen

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Do you need me to send the link again?

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I'm not sure whats going on. It doesn't show you clicked on the link yet

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Are you still here?

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Customer reply replied 4 months ago
I hate to tell you but your dealing with a novice

so when you click on the link what happens. I never saw that you clicked the link

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We have all been novice at some point.

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Customer reply replied 4 months ago
I waited for it I never saw it

Ok lets go a different route. let me send you a different link. hold please

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Ask Your Own Computer Question

thy this one

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sorry try this one

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If this doesn't work. You firewall is probably blocking it. specially if yo have Nortons. You may have to pause it

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Customer reply replied 4 months ago
I do have nortons

Ok . Can you right click on nortons and select the pause

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It doesn't always give a problem. Depends on how people have it set.

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Customer reply replied 4 months ago
There is no pause

Is there a stop? or any other way to stop it?

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Or if its Ok with you I can go ahead on my side and try to reset the password ***** you.

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Ok check your Email for a code from paypal

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You also may need to check your spam or junk folder

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Customer reply replied 4 months ago
3 opens; save to; copy; inspect elements That is what it says
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